We care about our customers. It's just who we are.
So naturally, we take customer feedback seriously. We have a team dedicated to monitoring customer survey results and putting those findings into action. Our loan officers use third party platforms, such as Zillow and Yelp, to promote transparency and encourage customers to share their experiences with others.
We are proud that we maintain high customer satisfaction ratings that exceed national benchmarks. This is a testament to our culture and the impressive individuals who are a part of our team.